Frequently Asked Questions
Scheduling
How do I schedule a move?
To receive an estimate, you can call us (775-513-9492), email us (josh@aspenmovingconv.com), or send us a message requesting an estimate by CLICKING HERE.
If you feel confident in what you need for your move and IT IS FOR A LOCAL MOVE ONLY, you can go ahead and book yourself online! Our easy-to-use software will walk you through the booking process. BOOK NOW
If you feel confident in what you need for your move and IT IS FOR A LOCAL MOVE ONLY, you can go ahead and book yourself online! Our easy-to-use software will walk you through the booking process. BOOK NOW
I scheduled my move online. Is there anything else you need from me or was it really that simple?
Nope, you are all set! We will be arriving at your home at the date and time you scheduled your move for. If we have any questions about your move, we will reach out to you
How far in advance should I schedule my move?
The sooner the better! We prefer 2-3 weeks notice, but we also realize it's not always possible to plan in advance. We will do our best to accomodate last minute bookings.
How do I reschedule my move?
Contact Aspen Moving as soon as possible to request a different move date. (775-513-9492). You can also go to your confirmation e-mail and reschedule there.
Cost & Payment
How much will my move cost?
All local moves in PAHRUMP, NV / NYE COUNTY, CLARK COUNTY and surrounding areas are charged at an hourly rate plus travel fee's. ($1 per mile charged for jobs outside of nye county) Your moving estimate is based on how many movers you need and how long it will take them to successfully complete your move. We start the clock once we arrive at your home and we stop it when we are completely finished at the final location. We guarantee that our movers will work hard to get your move done quickly, efficiently, and professionally. If you click the ‘Pricing’ tab on you can view our pricing structure.
2. We require a 2-hour minimum. All time past the 2-hour minimum is pro-rated to the minute. This means we NEVER round up to the nearest half hour or hour. We will only charge for exactly how long the move takes to complete after the 2-hour minimum.
3. The formula to calculate you move total is (Hourly Rate X Total Time + travel fees on the Job) For example, if you have a 2-man crew at $95/hr plus $125 travel fee and your move takes 2.75 hours minutes your total would be $386 ($95 /hr X 2.75hrs + $125 =$386.00). (supplies not included)
2. We require a 2-hour minimum. All time past the 2-hour minimum is pro-rated to the minute. This means we NEVER round up to the nearest half hour or hour. We will only charge for exactly how long the move takes to complete after the 2-hour minimum.
3. The formula to calculate you move total is (Hourly Rate X Total Time + travel fees on the Job) For example, if you have a 2-man crew at $95/hr plus $125 travel fee and your move takes 2.75 hours minutes your total would be $386 ($95 /hr X 2.75hrs + $125 =$386.00). (supplies not included)
Does my move have a travel fee?
Every move has a travel fee based on the size of the crew. If the crew is two movers the fee will be $125.00. If your move requires 3-4 guys the fee will be $145. If more then one truck is required each truck will be charged a travel fee based on the size of the crew. Any jobs outside of Nye County will be charged a $1.00 per mile round trip per truck including the Travel fee per crew size and truck count.
When do I pay and is a deposit needed to book?
No deposit is needed to book your move. All payment take place on site after the move is completed. We accept check, cash, cashiers check, money orders, zelle, gold, silver bullion, credit and or debt card. There is a 4% transaction fee for all card payments.
WHAT IS THE BEST WAY TO STAY ON BUDGET?
Correctly preparing for your move will greatly help keep costs down and stay in your budget. The better prepared you are for us, the less time it will take. We recommend disassembling any furniture and cleaning/organizing as best as possible before our mover’s arrival. Additionally, having loose items neatly and securely packed into boxes prior to our arrival will prevent our crew from spending time doing this on your behalf. Also, make sure that our crew can easily access your home so that additional hauling (and time) is not required!
AM I EXPECTED TO TIP THE MOVERS?
This is completely up to you! We recommend you tip based on your overall satisfaction with our service and the friendliness of our moving crew.
CAN I HIRE JUST THE MOVERS TO HELP ME LOAD / UNLOAD MY BELONGINGS?
Absolutely! If you don’t need our truck you can request 2+ movers based on an hourly rate for your move. The rate for hiring movers without the truck is the same hourly rate regardless.
General
IS ASPEN MOVING LICENSED AND INSURED?
Yes, we are a fully licensed and insured moving company.
Below are the two insurance options you will be able to choose from on the day of the move. The insurance option must be chosen before the move begins.
Basic Value Insurance
This lower level of value protection is provided at no additional cost and is included in the hourly rate. However, it only provides minimal protection that is considerably less than the average value of household goods. Nevada's regulations state that each individual item is covered at .60 cents per pound unless the full value coverage was selected. For example, if a dining room table that weighed 100 pounds were damaged beyond repair then the max payout would be for 100 pounds or $60.00.
Full Value Insurance
This level of insurance protects your items to their full value on the market today. For example, if a dining room table that was damaged beyond repair was valued at $400.00 then you would be reimbursed for $400.00. Please note, the moving company reserves the right to repair or reimburse the customer for the cost of repairs if the damaged item is repairable. The cost of full value insurance is based on the number of bedrooms your current residence has and will be applied to your ending total. A 1-bedroom home = $90, 2 bedrooms = $150, 3 bedrooms = $200, and a 4 bedroom = $250.00.
Below are the two insurance options you will be able to choose from on the day of the move. The insurance option must be chosen before the move begins.
Basic Value Insurance
This lower level of value protection is provided at no additional cost and is included in the hourly rate. However, it only provides minimal protection that is considerably less than the average value of household goods. Nevada's regulations state that each individual item is covered at .60 cents per pound unless the full value coverage was selected. For example, if a dining room table that weighed 100 pounds were damaged beyond repair then the max payout would be for 100 pounds or $60.00.
Full Value Insurance
This level of insurance protects your items to their full value on the market today. For example, if a dining room table that was damaged beyond repair was valued at $400.00 then you would be reimbursed for $400.00. Please note, the moving company reserves the right to repair or reimburse the customer for the cost of repairs if the damaged item is repairable. The cost of full value insurance is based on the number of bedrooms your current residence has and will be applied to your ending total. A 1-bedroom home = $90, 2 bedrooms = $150, 3 bedrooms = $200, and a 4 bedroom = $250.00.
CAN ASPEN MOVING CO., HELP WITH A LONG DISTANCE MOVE?
Yes, we can assist with any long distance move within Nevada. If you are moving outside of Nevada, we will provide you with a binding estimate rather than working off the hourly rate. If you are moving out of state please contact the Aspen Moving office so we can provide you with a Free in Home House appointment in Pahrump for a binding estimate for your long distance move.
You can submit for an estimate by going here.
You can submit for an estimate by going here.
HOW MUCH CAN ONE 26' BOX TRUCK HOLD?
Our 26-foot box trucks hold approximately 1500-1600 square feet of normally furnished living space. That is usually equivalent to an average 3-bedroom home.
HOW LONG DOES IT TAKE TO LOAD AND UNLOAD A 26' MOVING TRUCK?
A full truck takes approximately 2.5-3.5 hours to load and 2-3 hours to unload for a crew of 2 movers. We recommend a 3-man crew to save time and money, if your move will completely fill up a truck. A truck that is not full will take less time. Please keep in mind this is estimate is based off of industry averages. Some variables such as stairs, long-walks, and elevators can cause the load/unload to take longer than the industry average.
IF MY HOME IS 2000 SQFT OR MORE DO I NEED 2 MOVING TRUCKS?
We strongly recommend going with 2 trucks and a 4-man team for a home that is 2000sqft or more. Please be aware that a 26ft truck holds roughly 1500-1800 square feet of normally furnished living space. If the drive distance is 15 minutes or more from point A to point B. Taking multiple trips on the hourly clock can end up costing more money if everything did not fit in one truckload.
CAN ASPEN MOVING HOLD MY ITEMS OVERNIGHT?
Absolutely! It will cost $150 a night, per truck. The maximum length we can hold your items for is 5 days.
ARE THERE ANY ITEMS THAT ASPEN MOVING CAN'T HANDLE OR MOVE?
As licensed movers we are unable to move hazardous or combustible items (hairspray, flammable cleaning products, guns, ammo, propane tanks, any type of aerosol cans, etc).
CAN ASPEN MOVING MOUNT OR UNMOUNT TV'S
Unfortunately, licensed movers cannot drill in or out of walls due to liability issues. However, we can take the TV off the mount but we cannot unmount the TV mount from the wall.
CAN THE MOVERS ARRANGE MY FURNITURE AT MY NEW HOUSE?
This is no problem at all! We can accommodate any requests on the spot regarding furniture placement.
IS IT POSSIBLE TO MOVE DURING BAD WEATHER CONDITIONS?
Absolutely! Our movers are prepared to move during any weather condition. We are equipped with all necessary supplies to keep your things safe. To save time (and reduce costs) we recommend that you clear the entry ways in preparation for our arrival. However, please be aware that weather conditions may increase the total time to complete a move. Our movers are trained to be as efficient as possible though!
DO YOU WRAP ITEMS IN MOVING BLANKETS AND PLASTIC WRAP?
Yes of course! Each truck comes equipped with tons of Moving Blankets, Plastic wrap, Tape, Boxes for crating Tv's, pictures & Glass furniture items.
We take pride in making sure your items are taken care of as they would be our own.
We take pride in making sure your items are taken care of as they would be our own.
CAN ASPEN MOVING DISASSEMBLE AND REASSEMBLE FURNITURE FOR MY MOVE?
Absolutely! We can disassemble and reassemble all furniture as necessary for your move with the exception of Cribs, Toddler beds, Bunk beds, Play ground sets, Trampolines, Hanging tv mounts ETC.
CAN ASPEN MOVING DISCONNECT AND RECONNECT OUR APPLIANCES?
We can disconnect and reconnect washers, dryers and fridges on move day only after you sign our bill of lading stating we are not liable for leakes, water damages. and or electrical issues after we have completed the job. (We do not disconnect or reconnect Gas lines)
WHAT IS THE BEST WAY TO PACK / PREP MY APPLIANCES BEFORE THE MOVE?
Please make sure that all appliances are dry, empty, and disconnected from any water, electrical, or gas connector. We will cover your appliances in moving blankets to prevent any scratching. Thawing out a freezer before our arrival is very important as it prevents leaking onto your other treasured items!
Before moving day, your washer and dryer must be completely disconnected. All utility service supplies (gas, electric, water) must be shut off and disconnected from the washer and dryer before they are moved. This includes switching off any electric breakers and shutting off any gas supply valves behind gas dryers. When you disconnect the water supply behind the washer and dryer, the drain hose should be removed from its standpipe.
Be careful when pulling your dryer out from the wall. There may be hidden electrical, gas supply lines or vents still connected. Your unit may have a flexible or solid vent pipe still secured by a clamp or screws. Remove these first before proceeding to move your dryer out from the wall.
Before moving day, your washer and dryer must be completely disconnected. All utility service supplies (gas, electric, water) must be shut off and disconnected from the washer and dryer before they are moved. This includes switching off any electric breakers and shutting off any gas supply valves behind gas dryers. When you disconnect the water supply behind the washer and dryer, the drain hose should be removed from its standpipe.
Be careful when pulling your dryer out from the wall. There may be hidden electrical, gas supply lines or vents still connected. Your unit may have a flexible or solid vent pipe still secured by a clamp or screws. Remove these first before proceeding to move your dryer out from the wall.
PACKING AND PREPPING FOR THE MOVE
WHAT IS THE BEST WAY TO PACK MY THINGS?
We recommend packing everything room by room & labeling your items. Mark anything breakable with a “fragile” marking, and keep these items separate so we can handle them with extra care.
HOW SHOULD I PACK DELICATE ITEMS?
For items like dinnerware, ceramics, and glassware, it is a good idea to wrap individual items in packing paper, bubble wrap, or similar packing materials, filling interior spaces with extra material. Place all items in a sturdy box, with extra packing material between each item and in all empty spaces. Protect glass in picture frames with cardboard, then wrap them with newspaper or craft paper.
HOW SHOULD I PACK MY ELECTRONICS
When packing electronics (televisions, stereo systems, etc.) it is ideal to pack them in their original packaging. This will guarantee a snug fit. If not and you want Aspen Moving to wrap, crate and protect them that is also a great option we do it all the time and it puts customers at ease knowing professionals are taking care of the task.
SHOULD I DO ANY MOVING BEFORE THE MOVERS ARRIVE?
That is totally up to you! We are here to assist you with all your moving needs. You determine how much you want us to move. We highly recommend you focus only on packing. Making sure everything is ready and packed will guarantee a smooth transition into your new home. This will also ensure that your move is as affordable as possible! ( we recommend you move all of your own, important paper work, jewelry, money, coins, guns, ammo or anything of absolute importance)
SHOULD I EMPTY OUT DRESSERS AND DRAWERS?
Yes, emptying your furniture of all belongings will help ensure our movers transport your items safely to their new destination. Please empty all drawers and cabinets so nothing can get lost or damaged.
DOES ASPEN MOVING OFFER PACKING SERVICES?
Yes, Moving can be a very stressful experience. People often experience a time crunch trying to balance their work life with attempting to prepare for their upcoming move. This leads to many people attempting to pack everything the day before they’re supposed to move out—which is never a good idea. Here at Aspen Moving, we’ll go the extra mile to help make your move as convenient and as stress-free as possible, which is why we offer additional packing services. Please call our office to learn more about this stress free service.